Blog: TiVo

Digital leap forward chez Alpie

I wouldn't call myself an early adopter of technology. I generally am not the guy who can't stop talking about his new tech gadget. But over the last week, with a break for electioneering, I spent a large chunk of my time purchasing a variety of digital technologies:

Internet: I signed up for cable modem access from Earthlink (via Time Warner's cable infrastructure). Previously, my only Internet connection at home was BroadbandAccess (EVDO) service from Verizon ($80/mo for unlimited). It's fast enough for email, not quite fast enough for video (when viewing YouTube videos I usually have to pause and wait for it to load, then come back in a few minutes). I got by with that for the first six months of living here, but my consumption of video is increasing, so it was time to upgrade. Plus, I disapprove of Verizon's tactics in trying turn the Internet into a walled garden, like it has with its wireless service.

TV: I don't subscribe to cable, since I don't want to watch a lot of TV. But there are a few shows I like, and I'm rarely home at the right time to watch them, so (now that I have Internet at home) I bought a TiVo. Way back when I was working for Tellme, (then) CEO Mike McCue was such an evangelist of TiVo that he bought several employees TiVos, including my roommate Mike.

Like Tellme, TiVo was a great idea that encountered some obstacles, but it's still far superior to the crappy DVRs that cable companies provide. And modern TiVos can transfer recorded shows to your computer or iPod - a great example of a feature that's terrific for consumers and scares the heck out of media companies, so much that they blocked the feature in the new HDTV-enabled TiVo Series 3.

Phone: I haven't had a landline phone since 2002; it would have been longer, but back in the foothills of Cupertino mobile phones didn't work, at least at the time. For the last two years I've had, and loved, the Treo 600, but I'm just out of contract with Sprint and so it was time to consider phone options; in addition to the many advances achieved by new phones, the Treo sound quality was deteriorating due to age. My requirements were: a phone that could be used as a modem, ideally one with EVDO, so I could dump Verizon but still get online while on the train; a phone that could use the new Gmail Mobile application, Google Maps Mobile (which did work on the Treo), and ideally the snazzy new Google Talk for BlackBerry.

I considered the Treo 700p (many reports of crashing problems, and doesn't have the Gmail app yet), BlackBerry 8703e (a little wide, some concerns about battery life), and the Sanyo SCP-8400 (maybe I don't really need a PDA phone). But I decided to stop in the T-Mobile store and loved the new BlackBerry Pearl. It has the form factor of a regular phone, but the keyboard makes text entry much easier, with a 5-key wide keyboard that has only two letters per key arranged in the same pattern as on a QWERTY keyboard (the top row is QW, ER, TY, UI, and OP, etc.) SureType technology allows you to press one key per letter, and does a remarkably good job of figuring out what word you are typing (unlike on phones with three letters per key, there are few words that are ambiguous). I was able to import my database of contacts using the sync function, getting 242 contacts into the phone in one swoop. The Gmail, Maps, and Google Talk applications work great, and I was able to set up the phone-as-modem functionality.

There are just a few downsides. Using the phone for Internet only uses the slower (2G) GPRS network instead of the 2.5G EDGE network, which is itself slower than EVDO (3G) which I could have used if I'd stayed with Sprint. (Here's a good guide to all the different G's of wireless technology.) The modem won't work over Bluetooth, at least not yet. And I can't get Google Calendar, but this is Google Calendar's fault, not the phone's, because mobile access isn't available on any phone.

Now with a fast cable Internet connection, TiVo, and a phone that can easily access email, chat, and maps as well as make quicker calls, I've got voice, text, and video zipping around everywhere!

posted on Nov 12, 2006 5:54 pm (comment)

Three interactions with Cablevision

A Washington Mutual branch - a bank, with actual money, in Manhattan no less - is laid out like a retail store where the tellers stand at small tables with the customers. But meanwhile, the Cablevision store in Hoboken, New Jersey sports inch thick plexiglass between the employees and the customers, and a metal box where the customer places an item and closes the door before the employee will open the door on the other side. These folks could hole up with their Scientific Atlanta cable boxes against an army. Is the cable service that bad that people decide to take out their aggressions on the Cablevision service center? Or seriously, are cable boxes such an attractive robbery target? A Best Buy doesn't hold a candle to this place in terms of security.

I get the box home only to find an error message saying it's not authorized. So I call customer service. After navigating a very slow series of menus, I get a voice recognition based system for diagnosing the problem. It's actually pretty good, giving a lot of details and asking sensible questions along the way. However, once I reset the box as it instructs, it tells me that the time should appear. But the error has returned, so no time. When I tell it the time hasn't come on yet, it says that it can take 15 minutes, so I should call back - and then hangs up on me! Not very user friendly, especially since I have to navigate the slow menus again. And by slow, I mean when you call, it takes 30 sconds just to get to the "press 1 for English" prompt, and then another ten after pressing 1 just to have the second menu start up. Meanwhile, once I did manage to get a human (by pressing zero over and over until it gave up), she was able to fix the problem in literally one minute.

Now I have working cable service. But I never thought that this Scientific Atlanta DVR - the Explorer 8300 - could be even worse than the 8000 I got from Time Warner. The interface is even clunkier than on the 8000, which is crap compared to a TiVo. After fast forwarding, it doesn't automatically jump back a few seconds. And it doesn't remember where you are in a show if you stop watching it and come back later. What's oddest about all this is the very same company has much better software - still crappy, but worlds better. Anyway, I'd upgrade to something better, but I actually would just as soon not have too much incentive to watch TV.

posted on Feb 16, 2005 11:46 pm (comment)

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